Frequently Asked Questions (FAQ)

Delivery Time

Our packages have an average delivery time of:

  • Processing time: 1-2 days (Mon-Sat)
  • Delivery time: 2-6 days (Mon-Sat)

We collect packages in large quantities and ship them together to contribute to a more environmentally friendly shipping process.

Return Policy

You may return an order within 14 days of receiving it without providing a reason. After cancellation, you have an additional 14 days to return the product. The full order amount, including shipping costs, will be refunded. You will only bear the return shipping fee. To exercise this right, contact us at info@velvero-style.com

We will refund the order amount within 14 days after receiving the product in good condition.

Order Cancellation

We reserve the right to accept or reject an order at our discretion. If an order is canceled after placement, a fee of 15 GBP will be charged. Orders that have been packed or shipped cannot be canceled.

Incorrect Product

Contact us within 7 days of receiving your order if you've received incorrect, missing, or defective items. Provide your order number, photos, and references to help us resolve the issue quickly.

Online Order Security

All online orders use SSL encryption to protect your credit card information. Your details are encrypted and sent directly to our credit card provider's network.

Shipping Costs

Currently offering free standard shipping.

Package Tracking

  • Once shipped, you'll receive a tracking message
  • Packages may be delivered in multiple partial shipments
  • Carrier tracking updates may take 1-2 business days

Item Exchange

Contact info@velvero-style.com for exchanges. You will be responsible for return shipping costs.

Business Details: 


Website Name: Velvero-style
Company Name: SYSO ECOM LTD
Address: 20 Wenlock Road, London, England, N1 7GU, United Kingdom
Email: info@velvero-style.com
Contact Form: Here
Phone: +441274066122
Company Number: 16265853
VAT Number: 231042234

Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 12:00 to 17:00
(GMT)Greenwich Mean Time (London)
We strive to respond within one day.